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HELP & FAQs PAGE
Instructions
To use this online shop, find the items you want to order, and click the "Add to cart" button. You will see the number of items you have chosen in the top-right-hand corner of the screen. When you have finished your selection, click on the shopping cart icon, and you will proceed to checkout.
Postage
We will endeavour to deliver UK orders within 7 days, but please allow a maximum of 28 days for delivery.
Postage Charges
All United Kingdom orders will be sent via Royal Mail First Class and all Overseas orders will be sent via Airmail.
- Weight up to 0.25kg add £1.50
- Weight up to 0.5kg add £2.95
- Weight up to 1kg add £3.95
- Weight up to 1.5kg add £4.95
- Weight up to 2kg add £5.95
- Above 2kg the shipping charge will be automatically calculated at a rate equivalent to £1.00 per extra 0.5kg of weight.
Overseas (E.U.) Mail:
- Weight up to 0.25kg add £2.50
- Weight up to 0.5kg add £5.00
- Weight up to 1kg add £7.50
- Weight up to 1.5kg add £10.00
- Weight up to 2kg add £12.50
- Above 2kg the shipping charge will be automatically calculated at a rate equivalent to £2.50 per extra 0.5kg of weight.
Overseas (Non-E.U.) Mail:
- Weight up to 0.25kg add £3.50
- Weight up to 0.5kg add £5.00
- Weight up to 1kg add £10.00
- Weight up to 1.5kg add £15.00
- Weight up to 2kg add £20.00
- Above 2kg the shipping charge will be automatically calculated at a rate equivalent to £5 per extra 0.5kg of weight
Please note:
Even if you have only added event tickets to the shopping cart, you must still select a shipping region in order to check out.
Frequently asked questions
Q.If I need to speak to someone in person who do I contact?
A. Look on our contact page, you will find details of who to contact.
Q. What do I do in the case of a refund or exchange?
A. Send an email to the address on the contact page explaining the reasons and don’t forget to include a contact telephone number or email address.
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