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Help & FAQs
Instructions
To use this online shop, find the items you want to order, and click the "Buy" button. You will see the number of items you have chosen in the top right-hand corner of the screen.
When you have finished your selection, click on the "Order now" button.
Postage
You will receive an acknowledgement of your order within 24 hours and orders will be despatched by post. Charges are as follows:
UK
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Weight
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Price
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0-250g
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£3.00
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251-500g
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£5.00
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501-1000g
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£7.00
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1001-1500g
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£10.00
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1501-2000g
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£13.00
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Overseas
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Weight
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Price
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0-250g
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£2.00
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251-500g
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£3.00
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501-1000g
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£4.00
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1001-1500g
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£6.00
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Each additional 250g (or part)
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£1.00
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The maximum weight for Surface Mail Small packets is 2000g.
Delivery times when sent by Surface Mail are likely to be:
Western Europe: Up to 2 weeks from date of posting
Eastern Europe: Up to 5 weeks
North America: Up to 6 weeks
South America, Africa and Asia: Up to 8 weeks
Australasia: Up to 12 weeks
If you require a quicker delivery please telephone +441629 813227 with details of your order. There will be an additional postage charge for this.
Frequently asked questions
Q. If I need to speak to someone in person who do I contact?
A. Look on our contact page, you will find details of who to contact.
Q. What do I do in the case of a refund or exchange?
A. Send an email to the address on the contact page explaining the reasons why you want a refund or exchange and don’t forget to include a contact telephone number.
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